Introduction
As part of its operations, Isalo Rock Lodge may collect and process information, some of which is classified as “personal data.” We are committed to respecting the privacy of our users and ensuring that their data is handled in a secure and transparent manner.
This privacy policy is intended to inform users of our website about how their personal data is collected, used, and protected.
Data Collected
We collect two types of data through our website www.isalorocklodge.com :
Data you provide directly: This includes information you voluntarily submit via contact forms, booking requests, newsletter sign-ups, or any other form.
Automatically collected data: During your visit, we gather anonymous information for statistical purposes, such as your IP address, device type, browser, pages visited, and the time and date of your visit.
Use of Data
The information we collect is used for the following purposes:
- Responding to your requests (bookings, inquiries, quotes, etc.)
- Providing personalized customer service
- Sending you marketing communications (with your consent)
- Improving user experience on our website
- Fulfilling our legal and contractual obligations
Cookies
A cookie is a small text file stored on your device when you visit a website. We use cookies for the following purposes:
- Ensuring proper website functionality (technical cookies)
- Measuring website performance and visitor statistics (analytical cookies)
- Offering customized services (functional cookies)
You can accept or decline cookies through the cookie banner displayed on your first visit, and you can change your preferences at any time via your browser settings.
Data Retention
Personal data is kept only for as long as necessary for the purposes it was collected, in compliance with applicable regulations:
- Customer data: up to 3 years after the last interaction
- Browsing data: up to 13 months
Sharing of Data
Your personal data is never sold to third parties. It may only be shared with carefully selected service providers necessary for delivering our services (e.g. booking platforms, payment processors, website hosting).
All such providers are contractually obligated to maintain the confidentiality of your data and comply with data protection laws.
Data Security
We implement appropriate technical and organizational measures to ensure the security of your personal data and to prevent unauthorized access, disclosure, alteration, or destruction.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right to access, correct, or delete your data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw your consent at any time
To exercise these rights, please contact us by email at [contact email] or by post at: [hotel’s postal address].
Data Controller
The data controller responsible for your personal data is:
Isalo Rock Lodge
Ranohira, Madagascar
resirl@hms1.mg
Updates to the Policy
This policy may be updated from time to time to reflect changes in laws, regulations, or our services. We encourage you to check this page regularly to stay informed.
